Last updated: November 10, 2026
This is a translation for your convenience. In case of any discrepancy, the Spanish version prevails.
We want you to be completely happy with your digital invitation. In this document we transparently explain how and when you can cancel an order, change your details or request a refund if something unexpected comes up.
1. Your right to change your mind
If you purchase our services as a private individual, you have 14 calendar days —counted from the exact moment you make the payment— to withdraw from the purchase and request a full refund without having to give us any reason.
2. When you can no longer withdraw
Our invitations are interactive, personalised digital products created especially with your photos and details, and activated for immediate use. Because of this technical nature, there are exceptions in which the service can no longer be cancelled:
- When you publish your invitation (or order a custom design) you request that the service start immediately. Until then you can withdraw; if we have already started, you will pay for the part done up to that point.
- Once the invitation is published (or, for a custom design, delivered and approved), the service is considered fully performed and you can no longer withdraw.
- The Keepsake options (PDF, downloadable web page and unlimited online time) are digital content activated at the time of purchase: by buying them you accept that they are delivered immediately and you lose the right of withdrawal.
Before paying, we will ask you to expressly agree that the service begins immediately and to acknowledge these consequences.
3. How much is refunded
- Order paid but not published and design not started: 100% refund.
- Custom design in progress, not delivered: the amount paid minus the proportional part of the work done, which we will itemize for you.
- Invitation published, or keepsake activated: no refund, except as provided in point 4.
- Professional credits and pass: unused credits can be refunded within 14 days of purchase; used or expired credits, and the annual Studio pass once activated, cannot.
4. If something doesn’t work
If the invitation has an error for which we are responsible or does not match what was purchased, we will fix it free of charge. If we cannot fix it within a reasonable time or you are not satisfied, we will refund the corresponding amount. This does not affect your warranty rights as a consumer.
5. Change of date or cancellation of the event
- Change of date or venue: don’t worry. If your event changes day or venue, we will modify and update your web invitation details completely free of charge.
- Event cancellation: if the event is unfortunately called off, the rules in point 3 apply. If you prefer, we can keep 100% of the balance as credit for you to use for any future celebration.
- What is not allowed: once published, it is not possible to change the date, venue or names, or make any other change in order to reuse the invitation for another event. That is why certain changes, once the invitation is published, require our approval.
6. How to request it
It’s very simple. Email us at hola@amoinvitar.com with your full name, your order number and the date of purchase. If it’s easier, you can copy, fill in and paste this simple template into your message:
For the attention of Amo Invitar! (hola@amoinvitar.com):
I hereby give notice that I wish to cancel the service contract for my digital invitation. Order number: [write the number here] · Purchased on: [purchase date] · My name is: [your full name] · Today’s date: [current date].
7. Refund time and method
We will refund the money within 14 calendar days of receiving your request, using the same payment method you used, at no cost to you. How long it takes to show up depends on your bank or payment gateway.
8. Third-party services
Services you purchase directly from other companies (for example, the Albunear QR album) are governed by their own refund conditions.
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